IVR Workflows
Quick actions
Live activity
No activity yet. Inbound calls, SMS, and emails will appear here.
Caller auth: phone number + zip code (lite). The IVR validates by phone first; if multiple matches, asks for zip. Live Twilio IVR wiring (TwiML, media streams) is staged for the next phase — workflows and prompts are editable now so the agent stays consistent when it goes live.
Twilio webhook setup
In the Twilio console, open the office number and set A Call Comes In → Webhook (HTTP POST) to the voice URL below. Press 1 routes the caller to Aria. Press 2 prompts for a care-team extension and dials that clinician's phone with both legs recorded.
Voice (inbound IVR)
/api/public/twilio/voiceRecording status callback
/api/public/twilio/recordingVapi AI events
/api/public/vapi/webhookAria sync (knowledge + practice type)
/api/public/aria/syncVapi · Aria assistant
Aria
model ? · voice ? · phone ?
Server URL for inbound events:
/api/public/vapi/webhookOutbound call
Dial via Aria
Places a call from your Vapi number using the assistant above.
Care team · Vapi assistant IDs
Per-employee voice agents
Paste each employee's Vapi assistant ID. The call center will let you swap between them for outbound calls.
- No active care team members.